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Implemented
Integration with Slack
Martin Ruzicka
Post high priority Freshdesk ticket to Slack. When a high priority Freshdesk ticket is created post it to Slack. Your Freshdesk and Slack should work hand in hand. Build a new recipe connecting Freshdesk and Slack, or use existing recipes developed by the Workato community.
Hi!
Do you have any plans on integrating Freshdesk with Slack? What I would be interested in is to have notifications about new tickets and ticket state changes pushed to a specific channel from which you can open it in Freshdesk. I saw another feature request open about notifications however there were no mention about Slack there.
Cheers!
Anand Srinivasan
Hello Martin,
We have completed most of the development in line with our integration with Slack.. Will go live by end of the month.. More as we make progress..
Adam Matthews
Fantastic!! Just getting setup with Slack and looking for FD integration, glad you guys are all over it as usual!
Chris Abra
Any update on this integration? We are also interested in utilizing slack with freshdesk
Anand Srinivasan
We have completed most of the development in line with our integration with Slack.. ETA for live will be around 4 weeks from now...
greg@weclickmedia
Vikas Gulati
Eagerly waiting for this one. We really need this integration. Hope you guys get it out soon!
Taj Chiu
Any more precise ETA? We are just implementing Slack and already use Freshdesk!
Taj
Freshdesk Slacks
Zachary Blum
Just want to add a +1 here. We're considering a move from Zendesk to Freshservice and Slack integration is pretty key for us. Looking forward to seeing what y'all release. Cheers
Sathyanarain Muralidharan
Zach,
You're in the wrong forums. Freshservice forums are over here. :)
Right now, you can use Zapier to integrate Slack with Freshservice. We are also looking at a native integration. I will keep you informed.
Vikas Gulati
Any update on the ETA? We are eagerly looking forward to this integration. Thanks!
Anand Srinivasan
Vikas,
Thanks for being patient. We anticipate this to go live in 2-3 weeks..
Freshdesk Slack Integration
Taj Chiu
Anand Srinivasan
Yes we anticipate going live by end of the month..